Store Policies
Exchanges and Returns
General Policies
? Shipping charges are non-refundable.
? All exchanges and returns require a Return Merchandise Authorization (RMA) number.* Exchanges and credits cannot be processed without one.
? An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
? The returned package must be received within 10 business days of the RMA issued date.
? All products are sold with their respective manufacturer?s warranties. Please note that warranty periods and services vary by manufacturer and product.
? When returning a product, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
? All items must be returned in ?as new? condition in the original packaging and have all accessories, blank warranty cards, and owner?s manuals.
? Please note all returns conditions listed below, as applicable to your return.
? As part of our Buy with Confidence Guarantee, we do not charge any restocking fees.
Over weight items (150 lbs. or greater) need to be coordinated through our Customer Care department (253)278-4822 or you can send an email to sales@youroutdooroutfitter.com.
At YourOutDoorOutFitter, we'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. Before you make your purchase read the complete returns policy information.
Here is our 'fine print' - our Store Policy explained in full! If you have any questions regarding our Store Policy - with the exception of returns - please feel free to contact us at the e-mail address located at the bottom of every page.
The return of any and all merchandise must be routed through YourOutDoorOutFitter's Customer Service Returns Department. To return merchandise for any reason, or for merchandise return questions, you should contact our
Customer Service Returns Department.
Defective Merchandise
If a product appears to have a manufacturer's defect, please contact our
Customer Service Returns Department for instructions. We will be happy to exchange the product or refund your money, but please do not return products to YourOutDoorOutFitter without first contacting us to receive instructions. Returns of defective items require a Return Authorization Number. Packages without a Return Authorization Number written clearly on the package will be refused, and YourOutDoorOutFitter will not be held responsible for the ultimate disposition of such shipments. If the product being returned is defective due to negligence on the part of the customer the authorized return of such merchandise could incur up to a 20% (of the order total) restocking fee.
Non-Defective Merchandise
No restocking fees will be charged for returns of Non-Defective or unused merchandise. No return shipments will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment delivery by the Customer. Used merchandise may incur up to a 50% restocking fee, depending upon condition of the returned item.
Once a return has been authorized by YourOutDoorOutFitter?s Returns Department, the Customer must:
? Return the item to the address given to the Customer by the Returns Department.
? Write the Return Authorization Number clearly on the outside of the box or package.
? Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via the United States Postal Service (USPS) or with a value of over $100.00 should be insured. YourOutDoorOutFitter can not be held liable for returned merchandise that does not reach its Returns Department.
YourOutDoorOutFitter will notify the Customer of their refund via phone, e-mail, or postal mail, once it has received and processed the returned item. The Customer can expect to be issued a refund within 14 to 21 business days of YourOutDoorOutFitter?s receipt of their return. Shipping costs are Non-refundable. Customers are responsible for all freight charges on refused shipments or returns, except when due to an error by YourOutDoorOutFitter. YourOutDoorOutFitter is not responsible for incidental or consequential damages or losses due to product defects, errors in shipping of orders, or other errors. The limit of YourOutDoorOutFitter?s liability is the replacement cost of any item the Customer purchased from YourOutDoorOutFitter.
** Please note that ALL clothing and electronic sales are final and there will be NO refunds or exchanges on clothing merchandise. The Customer is responsible for making sure all sizes and colors are accurate/acceptable before ordering. If you are not sure about someone's size or color choice, we recommend purchasing one of our Gift Certificates! Once electrical merchandise is received by the customer and exchanges or refunds must be handled directly by the manufacturer.**
Warranties
At YourOutDoorOutFitter, all products are sold with their respective manufacturer?s warranties. As noted below, we handle all exchanges and returns within 30 days of the original purchase invoice date and request of an RMA number. Thereafter, all applicable exchange and return responsibility is turned over to the manufacturer. Please note that warranty periods and services vary by manufacturer and product.
Order Acceptance
YourOutDoorOutFitter appreciates your business. Our business is structured to supply quality outdoor product needs of individuals, businesses, institutions or agencies for their "personal" use only. YourOutDoorOutFitter does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products that YourOutDoorOutFitter offers for sale. As such, we will not accept Tax Exempt Reseller documents.
YourOutDoorOutFitter reserves the right to, at any time, after receipt of any order, from any customer, and without prior notice, supply less than the quantity ordered of any item or to cancel an order.
Payment
Tech Depot accepts credit cards, checks or money orders and pay pal as formal methods of payment. We are currently unable to accept international orders. You may also opt to have a Customer Service Representative contact you to place your order.
By Credit Card: YourOutDoorOutFitter accepts the following credit cards and there is no surcharge for using your credit card with us:
Visa, Master Card and Discover
Please note that our billing system will charge your credit card upon the successful completion and confirmation of your order. Items that are currently out of stock may be backordered at any time
Some products may require a special order. These are clearly indicated on the product page. Special order products will be billed at the time of purchase.
By Check or Money Order: If you pay by check or money order, please mail a copy of your receipt printed from our site along with your check, including shipping and tax, if applicable, to:
YourOutDoorOutFitter
C/O Dustin Buel
PO Box 689
Yelm, WA. 98597
Orders paid by check or money order will be released to our warehouse for shipping 10 business days after receipt and confirmation of payment. Once payment is received and confirmed your order will be processed and shipped, order information cannot be modified.
International Orders: YourOutDoorOutFitter currently does not accept international orders due to certain shipping limitations and constraints.
Please Note: You will need to contact a Customer Service Representative to complete your transaction if you select Check, Money Order or to place a Phone Order as your payment method. Orders placed for items that are not in stock are processed in the same manner as for items that are in stock. If your order contains both in-stock and out-of-stock items, in-stock items will ship immediately while backordered items will remain ?open.? A backordered item will ship as soon as it becomes available, additional shipping will apply for backordered items.
From time to time, products can be constrained or discontinued. We will update you on a weekly basis with the status of your backorder. If after 30 days we are unable to fulfill your backorder, we will cancel your backorder and notify you accordingly. You may also cancel your backorder at any time.
To reach our Customer Care Department by phone, please call (253) 278-4822, seven days a week, 7AM-11PM PST and Closed on all major holidays.
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