Thanks to our wonderful customers we have been able to offer quality products along with the best customer service.
Thank you for all of your wonderful comments.
Hi Dustin,
You did a GREAT job, I was really glad I bought from you.
The shields arrived quickly. The only downside was that they do not have a rubber seal for the pipe. I called the manufacturer
and they said that was the way it needed to be but at Cabala's they have a display tent with this same set up, only with rubber.
Might want to look into that for your offering purposes. But you rock!
Thanks again sorry for the delayed response.
:Darin
Dustin & Tara,
Thank you very much for the fast and accurate delivery. My son is really happy. Bike is super!
Thanks again for your business,
Natalia
Hi Dustin and Tara!
Wanted to let you know that I received my Packer Jr. stove and it arrived safe and in good condition in spite of the amazing
Journey all mail takes up here. Due to some crazy string of storms we've Had up here, I haven't been able to set up my tent
and break in the stove and pipes, but it's looking good for this weekend. I will be using it during The Kobuk 440 sled dog
race in April, as I work as a checker and need a warm place to catch a few hours of sleep in between musher arrivals. And,
of course, that stove will get a lot of recreational use throughout the year!
Thanks for your personalized service because it is appreciated greatly.
Teresa
Boat In A Bag
Usually when I get a bright idea the result ends up short of my expectations. That's OK because I am very adaptive and can
adjust my expectations without letting it ruin my day (too much). When I first unpacked my TU Colorado Pontoon Boat,
I had the bright idea of finding a couple of bags to pack all the pieces in for easy transport.
The whole boat weighs enough to convince me that dividing everything up into two bags would be ideal. If I could only locate the perfect bags....
I tried a couple of unsuccessful candidates then located one at Gander Mountain that seemed to be just what I was looking for.
Its called "The Runner" wheeled duffle made by Camp Inn. GM had the 36" model and I found that I could fit the seat and seat
frame, foot pegs, rear platform frame, rear cargo platform, and all hardware - everything except the pontoons, side frames,
and oars in this bag.
I also learned that Camp Inn made a 42" model that turned out to be just the size I needed for the pontoons and side frames.
I found one on-line at Your Outdoor Outfitter
The oars are just a little too long but I intend on finding a bag for them too.
Now the rest of the story.
It's rare these days to experience excellent customer service. I've come to expect certain inevitabilities in the 21st century
like buttons that don't stay on for more than a day, or minor defects in merchandise that are more of a nuisance that anything else.
When the bag from YODO arrived I was excited and eager to pack the boat. After I got the pontoons in I noticed a minor flaw
in the workmanship - a poorly installed rivet. Not to be put off, I found a similar sized bolt and repaired the defect.
Enter Dustin Buel from YODO. He called just minutes after I performed the repair asking if I had received the order and if
everything was OK. I told him about the rivet and that I had already fixed it. He wanted to follow up with the Camp Inn folks
because he said they were very interested in providing quality. He told me to go ahead and use the bag for the weekend and that
he would get back with me.
Dustin called me back minutes later and gave me instructions on returning the bag for an exchange. He e-mailed me with the
address to ship the bag to and will be sending me a RMA # and a UPS Shipping number so I don't pay for shipping. He will also
be shipping me out a new replacement bag. That's what I call service!
Thanks Dustin
Hello Dustin
You went way out of your way to find me a case that would hold not just the portable CD player I liked, but also the
headphones and a few CDs. From the pictures you e-mailed of different cases, I found a really nice one. My grandson's
birthday present arrived in Portland right on time and he is thrilled with it! Thank you for the prompt and truly personal
service.
Much appreciated.
Irene Silverman
Amagansett, N.Y.
Dustin and Tara,
Thank you very much for your outstanding customer service. It is refreshing to deal with businesses that will go the
extra mile to ensure the satisfaction of their customer. Again thank you and I look forward to doing business with you again.
Aloha,
Michael
I really enjoy doing business with YourOutdoorOutfitter.com. The customer service is absolutely the BEST!!! Upon
ordering a rod-reel combo, I received a follow-up phone call and a thank you card. Dustin & Tara really went out of
their way to make me feel like an important customer. The website is also nice and easy to navigate!
Thanks Dustin and Tara!!!
Tim and Nicole Johnson
Maplesville, Alabama
We received some of the best customer service anywhere from Dustin and Tara. My daughter needed a new backpack for school
-- one like her sister's Columbia Sportswear bag with lots of pockets to store all of those heavy books. We searched
everywhere in the Atlanta area, but couldn't find anything big enough. Finally, by searching the internet and calling
Columbia Sportswear, we found www.youroutdooroutfitter.com. Dustin took down our phone number, checked out his stock of
the desired Columbia backpack, loaded the information on their website, emailed the photos to us, and within a few hours,
we were able to order the backpack in the color my daughter wanted. We received it just a few days later. The service was
just tremendous. I have saved the website in my "favorites".
Thank you!
Lauren Muzzy
Dear Dustin & Tara,
I can't thank you enough for your outstanding service. Coupled with your pricing, there's no need to shop anywhere else.
I will always be a customer.
Regards,
Dave Ciappio
Dustin & Tara,
Talked with you yesterday, Dustin, and want to say thank you again for such great customer service. I will definitely
order from you guys again in the future.
Have a Merry Christmas,
Marlene
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